A feeling or an emotional experience
A promise you make to consumers when they do business with you.
Key behaviors, or virtues of the brand, that need to be expressed consistently day in and day out. Taken together, these values form the essence or theme of the brand.
Detailed and descriptive aspects of the brand.
A set of human-like characteristics describing someone who keeps a brand’s promise.
The complete story of the brand and all the elements that go into it. Should include an overview of brand values, the core promise, the drivers, and persona.
The value of a brand in the marketplace; higher brand value allows the brand to sell things at a higher price point, and high brand equity means the brand is easily recognizable and well-known within the market
A plan that defines who a company is, where they want to go, how they are getting there, and why they want to go there; this is an extension of the business strategy
The act of embedding what makes a particular company unique in the mind of others; when a customer recalls a brand, it’s tied to a feeling in their mind
Net Promoter Score
A measurement of customer loyalty; determined by asking how likely a customer is to recommend the brand or company to someone they know
The story of how a company came to be what they are and why they are that way; also sometimes called “company DNA”
Using marketing strategies to differentiate your company in the eyes of customers in order to appeal to your target audience within your specific market
Any and every time a consumer interacts with a particular brand
Source: LinkedIn Learning: Branding Foundations With Drew Boyd, Advanced Branding With Brad Batesole